The Impact of Social Media on Customer Experience (with Examples!)
With every brand worldwide going digital, it is no surprise that businesses are turning to social media to manage customer service queries. In fact, big brands like Amazon...
The Role of AI Chatbots and Virtual Assistants in Enhancing Customer Support
Did you know that chatbots are expected to manage a whopping 85% of all customer interactions without any human intervention by 2024? Artificial intelligence (AI) is bringing about...
How to Create an Omnichannel Strategy For a Seamless Customer Journey
How to Create an Omnichannel Strategy For a Seamless Customer Journey Did you know that companies with a strong omnichannel customer engagement strategy retain more than 89% of...