VOC, VOE, and Research

Enhance the Voice of the Customer with X-Shift

At X-Shift, we help businesses create personalized experiences, gain deep insights, and build customer loyalty with advanced technology.

Why Choose X-Shift?

We use AI to analyze consumer behavior, preferences, and needs, allowing businesses to improve engagement and deliver seamless experiences. Trusted by 200+ global customers, we provide the tools to keep brands competitive.

Trusted by

200 +

Global Customers

Key Benefits

At X-Shift, we help businesses create personalized experiences, gain deep insights, and build customer loyalty with advanced technology

Personalized Engagement

AI-driven insights to tailor interactions.

Powerful Survey Engine

20+ question types, complex logic, and multilingual support.

Action-Ready Insights

AI-powered analytics to understand customer behavior and preferences.

Video to Text Analysis

Sentiment-based insights from customer video feedback.

Voice of the Customer Mapping

AI-powered insights to refine customer interactions

Enterprise-Grade Security & Reliability

Local Data Hosting

Customer data is securely hosted in KSA, UAE, USA, Singapore & India.

On-Premise Deployment

Full control with enterprise-grade infrastructure.

24/7 Support

Round-the-clock, localized support for platform-related queries.

Certified Security Standards

Our solutions meet SOC 2 Type II, GDPR, and ISO 27001 requirements.

Seamless Voice of the Customer Management

Omnichannel Customer Feedback

WhatsApp Conversational Surveys for real-time engagement.
Automated feedback collection across multiple online and offline channels.
AI-powered dashboards for instant insights and Voice of the Customer improvements.

Smart Ticketing System

Automated Ticket Assignments

Prioritize high-value customers.

Automated Follow-Ups

Trigger surveys upon ticket closure.

Real-Time Detractor Alerts

Immediate notifications for negative feedback recovery.

Voice of the Employee

Employee Feedback Surveys

Understand employee sentiment and engagement.

360-Degree Feedback

Collect insights from peers, managers, and direct reports.

Real-Time Insights

AI-powered analysis to improve workplace satisfaction and productivity.

Digital Research & Insights

Market Research Surveys

Gather insights on consumer trends and preferences.

Ad Testing & Brand Perception

Measure the impact of campaigns and brand positioning.

Predictive Analysis

AI-driven models to anticipate market shifts and customer needs.

Integration & Scalability

Easy integration with existing CRM/ERP systems.

Automated workflows for efficiency and productivity.

Scalable solutions that adapt to business growth.

Industries We Serve

From banking to healthcare, telecom, government, and beyond, our solutions support a diverse range of industries, providing businesses with valuable customer insights and engagement tools.