X.Vibe Logo

Your QA team Reviews 2% of call
The other 98% is a blind spot

X.Vibe evaluates every customer interaction, in real time, across every channel. Sentiment, compliance, escalation risk, agent performance. All of it. Automatically.

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Real-time
AI Scoring
Sentiment
Compliance
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Saudi Built – Arabic First Quality Intelligence

Your QA team Reviews 2% of calls
The other 98% is a blind spot

X.Vibe evaluates every customer interaction, in real time, across every channel. Sentiment, compliance, escalation risk, agent performance. All of it. Automatically.

Request a Demo → See it in action →

Dashboard

Compose your own dashboard from cards, tables, and charts. Saved locally to this browser.

Customer Critical 12.5%
5 Failed Items
Business Critical 0.0%
0 Failed Items
Compliance Critical 7.5%
3 Failed Items
Non-Critical 80.0%
32 Failed Items

Key Metrics

Performance indicators summary

Total Calls 60 ▲ 12%
Inbound 61 ▲ 15%
Outbound 0 — 0%
Evaluated Calls 7
Max Duration 5s

Quality Score Trend

Quality index performance daily overview

Avg: 78.7%
May 11 Score: 76%
100% 75% 50% 25% May 11 May 12 May 13 May 14 May 15 May 16 May 17
Performance Index (PPI)
94.3 / 100
7 Evaluated Calls
Exceeds Expectations 90.0%
Meets Expectations 8.6%
Needs Improvement 1.4%
Customer CSAT
67.2 / 100
7 Customer Surveys
Satisfied 42.1%
Neutral 35.3%
Dissatisfied 22.6%
Sentiment Analysis
Agent
78% Pos
Pos78%
Neu20%
Neg2%
Customer
52% Pos
Pos52%
Neu28%
Neg20%
Performance Leaders
MO
Mazen Olama
20 quality evaluations
94.7%
PPI
68.6%
CSAT
NA
Nouf AlTimme
10 quality evaluations
93.6%
PPI
64.3%
CSAT

Simulate Quality Call Evaluation

How it works
SEVEN STEPS FROM CONVERSATION TO ACTION

No manual effort between them

1

Capture

Every interaction ingested from every channel.

2
S1
S2

Transcribe

Voice calls converted to text with speaker detection.

3
92 AI Score
Compliance
Manners

Evaluate

AI scores against your quality rubrics and compliance rules.

4
😊 😐 😡
Escalation Risk High

Analyse

Sentiment, intent, and escalation risk detected in real time.

5

Detect

Compliance gaps and policy violations surfaced instantly.

6
Trend
81%
Usage
All Nodes Connected

Aggregate

Scores and trends rolled up across teams and channels.

7
Trigger Engine
Agent Coached
Alert Dispatched
CRM Updated

Act

Alerts and coaching sent to the right people, instantly.

90s
When risk is detected, X.Vibe does not wait for a human to read a report.
The supervisor is alerted, the coaching workflow is triggered, the compliance case is opened — all within 90 seconds of the interaction ending.
🔔
🎓
📂

Most Contact center find out something went wrong
After It has Already Cost them

A customer requests a supervisor three times. No one acts. Twenty-four hours later, the complaint is on social media.

That is not a one-off failure. That is what happens when QA runs on 1 to 3% sampling, delayed scoring, and supervisors too buried in audits to coach.

❌ Traditional QA
✗ 1-3% of interactions reviewed
✗ Feedback days after the call
✗ Manual, inconsistent scoring
✗ Reactive issue detection
✗ Siloed reports no one acts on
✦ X.Vibe
✓100% evaluated
✓Insight in real time
✓AI-driven, objective evaluation
✓Proactive risk alerts
✓Unified intelligence, automated action
What X-Vibe Does

Quality is no longer a review function
It is an operational strategy

01

Real-Time Visibility

Know what is happening across your operations the moment it happens.

02

Consistent, Objective Evaluation

AI scores every interaction against your rubrics, with no variation between evaluators and no missed compliance checks.

03

Action, Not Just Insight

X.Vibe triggers workflows, alerts supervisors, opens compliance cases, and queues coaching automatically. No human has to read a report first.

How it works

Seven steps from conversation to action
No manual effort between them

1
Capture
Every interaction ingested from every channel.
2
Transcribe
Voice calls converted to text with speaker detection.
3
Evaluate
AI scores against your quality rubrics and compliance rules.
4
Analyse
Sentiment, intent, and escalation risk detected in real time.
5
Detect
Compliance gaps and policy violations surfaced instantly.
6
Aggregate
Scores and trends rolled up across teams and channels.
7
Act
Alerts and coaching sent to the right people, instantly.

When risk is detected, X.Vibe does not wait for a human to read a report. The supervisor is alerted, the coaching workflow is triggered, the compliance case is opened, all within 90 seconds of the interaction ending.

The Modern CX Challenge

The Cost of only hearing a fraction

Blind spots
Reviewing 1–3% of calls means 97% of your customer experience is invisible.
Inconsistent scoring
Two evaluators, two scores. Manual review is slow and hard to defend.
Always too late
By the time a problem is found, the escalation has already happened.
No real insight
Supervisors burn hours auditing instead of improving the team.
See it in Action

One call, the way X.Vibe sees it

Voice Call · CX-48291
07:42 High Risk
C
I've already called three times about this and no one has helped.
Negative · Repeat contact
00:13
A
I understand. Let me check that for you right now.
Empathetic
00:28
C
I just want this resolved today. This is taking too long!
Escalation intent rising
00:47
Extended silence detected — 12.4 seconds
C
Can I speak to a supervisor right now?
Explicit escalation · Intent: Supervisor
01:30
A
Sure, I'll transfer you to my supervisor.
Resolution attempt
01:35
What X.Vibe Caught
High-risk interaction
Multiple risk signals across the call
Compliance gap
Mandatory disclosure was missed
Escalation likely — 87%
Predicted before the customer asked
Coaching opportunity
Empathy & interruption handling
Detection Accuracy
95%+
Sentiment detection
90%+
Intent identification
99%
Compliance detection
100%
Interaction coverage
The Platform

Everything a modern Quality Team needs

AI
AI Quality Evaluation
Automatic scoring and interaction summaries against your own rubrics — at full volume.
Live
Sentiment Intelligence
Track emotion and escalation intent as the conversation unfolds, not after.
Live
Compliance Monitoring
Catch missed disclosures and policy breaches on every interaction, automatically.
Live
Agent Performance
See who's excelling and who needs support, backed by objective, comparable data.
Scorecards & Frameworks
Build scorecards that match your standards — aligned to COPC, ISO or your own model.
Live
Operational Alerts
Real-time alerts route high-risk moments to the right person instantly.
Analytics & Reporting
Dashboards and custom reports that turn millions of moments into clear decisions.
AI
Coaching Intelligence
Specific, AI-generated coaching tied to the exact moments that need it.
Channels & Integrations
Plugs into your contact center, CRM and digital stack through APIs and webhooks.
The Intelligence that acts

From Signal to Action in Seconds

SIGNALS DETECTED

Escalation requested

Customer asked for a supervisor

High
Compliance missed

Mandatory disclosure not delivered

Medium
Sentiment spike

Frustration rose sharply

High
Silence threshold

12.4s of dead air mid-call

Medium
X.Vibe Logo
AI Decision Engine
Risk scoring · pattern recognition · prediction

ACTIONS TRIGGERED

Supervisor notified

High-risk alert sent instantly

10:42
Coaching workflow

Recommendation generated

10:42
Compliance case opened

Disclosure miss escalated

10:43
QA review assigned

Queued for evaluation

10:43
Arabic-First AI

It reads between the lines

Saudi customers don't speak in textbook Arabic. X.Vibe understands dialect, tone and code-switching - and maps each conversation to intent, emotion and business impact.

Saudi dialect aware

Local expressions, tone and cultural context — understood as meant.

Mixed-language fluent

Arabic, English and the code-switching in between, handled seamlessly.

Operational context

Every phrase mapped to intent, process and the action it should trigger.

هذه ثالث مرة أتابع وما فيه أي تحديث للحين
Spoken in Saudi dialect
Intent: Follow-up Frustrated Escalation: High
إذا كذا الخدمة ما تنفع بصراحة
Spoken in Saudi dialect
Intent: Dismissal Disappointed Escalation: Very High
أنا رفعت request من أمس وما صار أي update
Mixed Arabic + English
Intent: Service delay Frustrated Escalation: High
Command Center

Your Whole Operation on one screen

Quality, risk, compliance and experience in a single live view — with alerts that tell you where to look first.

Quality Operations Overview

Interactions Evaluated
3,481
100% coverage
Avg Quality Score
88.6
4.3% vs 7d
High-Risk Flags
12
Needs review
Quality Trend · last 7 days ▲ 4.3%
MonTueWedThuFriSatSun
Escalation risk increased HIGH
12 interactions flagged in the last hour.
View details →
Compliance issue detected REVIEW
Mandatory script missed across 8 evaluated calls.
View details →
Evaluator activity TODAY
142 evaluations completed automatically.
View report →
142

Total Evaluations

4.2min

Avg Handling Time

4.6/5

CSAT Score

IMPACT

The numbers your leadership team will actually care about

47%
Faster QA Cycles
reduction in QA cycle time
32%
Agent Productivity
boost in agent productivity
38%
Risk Reduction
drop in compliance and process risk
26%
CSAT Improvement
improvement in customer satisfaction

Reduce manual QA effort by up to 70% while increasing evaluation coverage to 100%. Catch issues before they reach the customer. Give executives real-time visibility into quality, risk, and compliance across every interaction.

Frequently Asked Questions

Everything you know about X-Vibe

We already have a QA team. Why would we need this?

X.Vibe removes the manual burden of reviewing hundreds of calls so your team can focus on coaching and strategy. They stop being auditors and start being impactful.

How does it handle Arabic, especially local dialects?

It was built for this market, not adapted to it. Trained on real Saudi customer conversations, it handles dialect, mixed-language input, and contextual meaning accurately.

How long does it take to go live?

3 to 4 weeks. Discovery and alignment in week one, configuration and calibration in weeks two and three, deployment and rollout by week four.

Where does our data go?

It stays in the Kingdom. Deploy on-premises or via KSA-hosted cloud. You own your data. That does not change.

Does it work with our existing stack?

X.Vibe connects via API, webhooks, and native connectors across voice, digital, and CRM platforms. It adds intelligence without disrupting your operations.

Every minute you are not evaluating, something is being missed

The escalation that was not caught. The disclosure that was not delivered. The coaching moment that never happened.
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