At Leap 2025, 9 Feb 2025 – X-Shift, a leading force in digital transformation and CX technology, is redefining contact center efficiency through groundbreaking research and development (R&D). Focused on harnessing the power of technology, X-Shift is dedicated to eliminating operational bottlenecks, enhancing automation, and elevating customer experience solutions.
As part of this vision, X-Shift is collaborating with Globitel, a key player in product innovation within the contact center domain. While Globitel specializes in developing proprietary solutions such as call recording and monitoring technologies, X-Shift brings its expertise in consulting, implementation, and automation to take these innovations to the next level.
"We are solving the operational headaches that have challenged contact centers for years. Our R&D-driven approach ensures that technology is not just an enabler but a game-changer in how businesses operate," said Mansour Al Ajmi, CEO of X-Shift.
This collaboration underscores a shared commitment to leveraging advanced technologies and resource-sharing strategies to optimize contact center operations. By joining forces, X-Shift and Globitel are set to introduce solutions that enhance operational efficiency, improve customer engagement, and future-proof businesses in an evolving digital landscape.
About X-Shift
X-Shift is at the forefront of digital transformation, specializing in automation and customer experience technology. Through strategic R&D and consulting expertise, the company helps businesses optimize their contact center operations and unlock new levels of efficiency.
About Globitel
Globitel is a leading provider of telecom and contact center solutions, delivering innovative software and high-quality products since 1996. Serving telecom operators, financial institutions, government agencies, and healthcare providers, Globitel tailors its solutions to meet regional and industry-specific needs. With expertise in mobility, roaming, and customer care, the company remains committed to driving technological advancements and setting new industry standards.