01
Infrastructure and cloud
Compute, storage, network and hosting, operated and monitored.
Infrastructure & Managed Services
X-Shift operates it, and reports on it
Infrastructure, applications, service desk and customer operations, operated under a formal service agreement. Performance is reported against that agreement rather than asserted in a meeting.
Managed infrastructure, application and customer operations across the Kingdom.
What X-Shift operatesLive
- Infrastructure and cloud
- Applications and platforms
- Service desk
- Customer operations
- Assess
- Transition
- Operate
- Protect
- Improve
Performance reported against the agreement
Infrastructure & Managed ServicesConsult X-Shift
What X-Shift transforms
Where this work delivers measurable impact
02
Applications and platforms
Maintained at current versions, with availability and support assured.
03
Service desk
A single point of entry for users, in Arabic and English.
04
Customer operations
The contact centre itself, operated as a managed service.
How X-Shift operates
From initial assessment to operational service
- 01
Assess
What is operated, what it costs and where the risk resides.
- 02
Transition
Assume responsibility for the service without disruption.
- 03
Operate
Operate, monitor and support against defined service levels.
- 04
Protect
Security, continuity and recovery validated through testing rather than documentation alone.
- 05
Improve
Reduce incidents and cost, and demonstrate the results.
Professional services
Professional services delivered in this practice
Each service can be engaged independently, with no platform dependency.
Technology Operations
Support & Connectivity
Technology that supports it
Platforms frequently utilised in this work
X-Shift combines its own platforms, partner technology and the systems already operated by the client. Those listed are the most frequently requested in this practice.
Industries
Where this work is applied
No element of this practice is limited to a single sector. Industry pages demonstrate where it is most frequently applied.
Government & Public SectorTelecommunicationsBanking & Financial ServicesHealthcareUtilitiesRetail & E-CommerceAutomotiveEducationBPO & Shared ServicesInsuranceReal Estate & Property ManagementEnergy & Oil & GasManufacturing & IndustrialLogistics & Supply ChainAviation, Transport & MobilityHospitality & Tourism
Where should the engagement commence?
Advise X-Shift of what is not performing as required. X-Shift will state whether this practice is the appropriate route, a narrower piece of work, or a different problem.