VirtualVisit

AI-Assisted Remote Inspection & Visit Platform

Conduct the visit without the travel

Many organisations still send a person to a site to look at something, complete a checklist and file a report. Virtual Visit performs the same activity remotely, using video, a structured workflow, captured evidence and a closed record.

See an inspection conducted remotelyRequest a demo

Illustrative Virtual Visit console. All figures are sample data.

Virtual VisitTalk to X-Shift
Remote visit and evidence Illustrative
Visit in progress Warehouse 3 · Jeddah
Live site inspection feed
LIVE · 08:24
Mobile Camera
Target Area
Saudi Site Contact

Assessor and site, joined from a browser

CHECKLIST · ELIGIBILITY VISIT
Property confirmed at the address
2 images Evidence 1 Evidence 2
Occupancy matches the application
1 image Evidence 3
Condition assessed against criteria
3 images Evidence 4 Evidence 5 Evidence 6
4
Supporting documents sighted
1 document
5
Assessor finding recorded
Pending
Two assessors, one instrument, comparable records

A representative view of the Virtual Visit interface, built from the product’s own model. Any figures shown are samples.

Before the rollout

The structure around the video is what carries the value

The value in a remote visit is the structure around the video, not the video. If the record is inconsistent today, that is a design problem before it is a platform problem.

Specialists spend the day travelling to deliver an hour.Coverage is limited by how far a team can physically reach.Virtual Visit & Remote AssistanceEvery assessor writes the record up differently.Findings cannot be compared between visits or between people.Virtual Visit & Remote AssistanceWe need continuous monitoring, not scheduled visits.A different problem, with a different answer.X.View
Staying here?You are evaluating remote visit platforms and need the capability detail.

What it does

What Virtual Visit does

An inspection is a structured act of judgement that happens to require seeing something. This separates the seeing from the travelling.

01

An inspection is raised and assigned

With its type, its checklist, the participant on site and the inspector responsible - scheduled, or triggered by an event in another system.

OutputA defined inspection, not a site visit
02

Evidence is captured against criteria

Live under the inspector's direction, or as a guided self-inspection where the person on site follows the checklist. Required media per item, so nothing arrives incomplete.

OutputEvidence tied to the requirement it answers
03

Criteria are evaluated, with AI where it helps

Suitable visual criteria assessed automatically and returned as pass, potential issue, unable to verify or requires review. The inspector decides.

OutputA prioritised review, not an automated verdict
04

Findings become work with an owner

Severity, category, a named owner and a due date, with the evidence of correction submitted against the original finding.

OutputA correction in progress, not a report
05

It closes as one defensible record

The visit, checklist, evidence, findings, actions and closure are retained together in the form an auditor requires.

OutputA closure that holds up later

How it works

Scheduled, conducted, evidenced, closed

A visit is scheduled and assigned. The session is conducted over video against a structured checklist. Findings, images and notes are captured as the visit proceeds. The record goes to approval and closure with a full audit history.

01
Visit scheduledAssigned with its type, checklist and inspector.
02
Session conductedVideo walkthrough against the structured checklist.
03
Evidence capturedImages, notes and media attached per criterion.
04
Findings recordedSeverity, owner and due date against each item.
05
Approved & closedOne defensible record with full audit history.

Scroll the timeline sideways to see all five steps.

Virtual Visit workflow

Capabilities

What the platform provides

01

Live video

Video session joined from browser or mobile, with no installation required of the participant.

and 13 more below

Virtual Visit Illustrative
FEATURELive videoSessionLIVE · 06:12Warehouse 3 · JeddahGAUGE OKMuteShareRecordEndIN THIS SESSIONIdentity confirmedDocument receivedChecklist step 3 of 5Outcome pendingSession illustrative

Use cases

Visits where the value is judgement, not presence

Remote delivery works where the visit exists to see something and record a finding. Anything needing physical measurement, sampling or handling still needs a person on site.

01

Beneficiary eligibility visits with Virtual Visit

Situation

An eligibility programme requires a home visit before a benefit is granted, and the caseload is spread across regions that a small assessment team cannot cover.

What happens
  1. Join the visit
  2. Work the checklist
  3. Capture the evidence
  4. Close with approval
Outcome

The visit is conducted remotely against its checklist, with evidence captured per item and the decision recorded with an audit history.

Commonly applied in Government and across other sectors

02

Follow-up after discharge with Virtual Visit

Situation

A patient discharged after a procedure needs a check that the wound and the home setup are as expected, and the clinic has no capacity to visit.

What happens
  1. Join the visit
  2. Work the checklist
  3. Capture the evidence
  4. Close with approval
Outcome

A scheduled remote session captures images and notes against the follow-up checklist, and findings route to the clinician for sign-off.

Commonly applied in Healthcare and across other sectors

03

Claim assessment before settlement with Virtual Visit

Situation

An insurer sends an assessor to look at damaged property before a claim is settled, and the visit is scheduled around the assessor's travel rather than the customer's.

What happens
  1. Join the visit
  2. Work the checklist
  3. Capture the evidence
  4. Close with approval
Outcome

The assessment runs over video with images captured against each checklist item, and the claim record closes with the evidence attached.

Commonly applied in Banking and across other sectors

More ways to apply it

Site surveys before a connection with Virtual Visit

The survey is conducted remotely with the customer walking the site, and findings feed the connection case with photographs retained.

Utilities

Dispatches that were never faults with Virtual Visit

A guided session establishes what is wrong before anyone is dispatched, and the outcome is recorded against the fault case.

Telecommunications

Standards audits across a franchise network with Virtual Visit

Every audit follows the same checklist with evidence attached to specific items, so findings are comparable between stores and between visits.

Retail

Accreditation observation at distance with Virtual Visit

Observations are conducted remotely against the review checklist, with video and images retained as part of the accreditation record.

Education

Damage inspection before repair authorisation with Virtual Visit

The inspection happens over video with images captured against the damage checklist, and authorisation follows the structured finding.

Automotive

Inspections needing a specialist opinion with Virtual Visit

The specialist joins the live session from wherever they are, and the finding is recorded and signed off within the same visit.

Government
Explore by industry

These are illustrative applications rather than delivered projects; connectivity at the location decides what is practical.

Modes

Three ways a visit can be run

The same checklist, the same evidence rules and the same record - conducted three different ways depending on what the inspection needs and who is available to do it.

One record, whichever mode

The mode changes who operates the camera. It does not change the criteria, the evidence required or the audit trail.

Inspector-led, live

01

A remote inspector directs the visit in real time while the person on site operates the device.

  • The inspector says what to show, and from where
  • Move closer, change angle, show the label, show the other side
  • Capture taken on the inspector's instruction, against the item it evidences
  • Findings recorded during the visit rather than written up afterwards
  • Measurements and supporting information recorded as they are given
  • Control of the inspection stays with the inspector throughout

Guided self-inspection

02

The person on site works through a structured checklist and captures what each item requires, for review afterwards.

  • A defined sequence rather than an open request for photographs
  • Required media per item: an item cannot be completed without it
  • Conditional items that appear based on an earlier answer or finding
  • Submitted as a complete package, not as an email of attachments
  • Reviewed by an inspector or specialist before anything is concluded
  • Useful where scheduling two people into the same hour is the constraint

AI-assisted review

03

Captured evidence is evaluated against defined criteria to prioritise what the inspector looks at first.

  • Applied to criteria that can be judged visually
  • Returns a state per criterion, never a conclusion on the inspection
  • Flags what needs a human eye rather than filtering it out
  • The inspector confirms, adjusts or overturns every result
  • Most useful on high-volume, repetitive visual criteria
  • Available alongside either of the modes above, not instead of them

AI assistance

AI that reads the evidence against your criteria

For criteria that can be judged visually, captured photos and video can be evaluated against the requirement they were taken for. It assists the inspector and does not replace one; it never closes an inspection.

01

Evaluated against your criterion

The question is the one you defined - is the required protective equipment being worn, is the exit obstructed, is the asset label readable, is the required condition present. Not a general description of the image.

and 3 more below

Virtual Visit Illustrative
FEATUREEvaluated against your criterionScorecardSECTIONCATEGORYWEIGHTSCOREGreeting and identificationCustomer-critical1818Required disclosureCompliance250Resolution and ownershipBusiness-critical3026Tone and empathyNon-critical1211Overall55 of 85 · one compliance item missedScoring illustrative

The inspector confirms or overturns

Every result is reviewed, and the inspector's decision is what enters the record. Where regulation requires a person to have assessed something, a person has.

Which criteria suit it

Repetitive, visual and clearly defined criteria benefit most. Judgement, concealed condition and anything requiring physical testing do not, and are not put through it.

Not the same as experience analytics

This evaluates visual inspection criteria. X.Vibe analyses interaction and experience signals; it answers a different question on different data and is available separately where a visit also involves a customer or beneficiary.

Corrective action

What happens after something is found

Most of the cost of inspection arises after the visit, not during it: in pursuing findings, proving they were resolved and travelling back to confirm. This is the part for which the platform is intended.

A FINDING IS NOT AN OUTCOME

An inspection that ends at the finding has produced a document, not a correction.

01

The finding is recorded against its criterion

With severity, category and the evidence that supports it attached to the item it relates to, rather than written as prose in a report somebody has to interpret later.

OutputA finding somebody can act on
02

An action gets an owner and a date

Assigned to a named person with a due date and what would constitute completion, so the correction has the same structure as the inspection did.

OutputAccountability with a deadline
03

The evidence of correction comes back

The owner submits what was required - photographs, a document, a short video - against the original finding rather than into a mailbox.

OutputProof attached to the finding it answers
04

Re-review, remotely where that is enough

The inspector reviews what came back. Where the correction can be verified visually, no second visit is scheduled; where it cannot, one is.

OutputA verified correction, or a justified revisit
05

Closed, with the whole thread intact

The finding, the action, the evidence of correction and the decision to close held together as one record for whoever asks about it afterwards.

OutputA closure that can be defended

Evidence

An evidence record that holds up afterwards

A remote inspection is only as good as what it can produce six months later. The controls below are configured to the inspection type and the standard it answers to, rather than applied uniformly to everything.

01

Tied to the item it evidences

Every photograph, clip, note and document is captured against the specific criterion it supports, so the record shows what each piece of evidence was taken to prove.

and 2 more below

Virtual BranchIllustrative
FEATURE Tied to the item it evidences Controlled APPROVAL CHAIN Author Reviewer Published AUDIT TRAIL Captured in session, not collected… today Capture metadata where required yesterday Verification controls, by requirement last week

Reporting

The inspection programme, seen from above

Individual visits are the unit of work. These are the measures that show whether the programme is functioning, reported against your own baseline rather than against a published benchmark.

01

Scheduled, completed, outstanding

What was planned, what has been done and what is overdue, by inspection type and by site, so backlog is visible before it becomes an exception report.

and 2 more below

Virtual VisitIllustrative
FEATUREScheduled, completed, outstandingAvailabilityMonTueWedThuFri09:00FreeFree10:30FreeHoldFree12:00FreeFreeFree13:30FreeFree15:00FreeFreeFreeAvailability illustrative

Findings by site and type

Where problems concentrate and which inspection types produce them, for directing attention rather than distributing it evenly.

Duration and revisit rate

How long visits take and how often a physical revisit was still required, which is the measure of whether the remote model is working.

Boundary

Where visual intelligence can extend a visit

Virtual Visit is a scheduled, human-led interaction. X.View is continuous and automated.

Where an organisation also operates a fixed camera estate, X.View can provide a continuous visual-intelligence layer alongside scheduled remote visits - continuous monitoring between visits, structured remote assessment during them. The two products are complementary and remain separately deployed.

Common questions

What buyers ask before an evaluation

Next

Where to go next

Run a structured remote visit

One of your own visit types conducted remotely against its checklist, with evidence, findings and closure, so you can compare the record against what your assessors produce today.

When the visits happen and the records are inconsistent.

Request a demonstration

Design the visit before digitising it

Customer Journey & Service Design settles what a visit should establish, what evidence is required and what happens to a finding afterwards.

When two assessors would currently produce two different records of the same site.

Customer Journey & Service Design

Digitising an inconsistent process produces consistent records of an inconsistent process. The checklist is where the value is decided.

Where this sits

Related

Deployed asVirtual Visit & Remote AssistanceThe business capability this enables.
Applied inHealthcareRemote patient and service interactions.
Applied inGovernmentBeneficiary visits and remote assessment.
Runs onVirtual BranchRemote delivery of branch-based services.

Also relevantX.ViewCustomer Journey & Service Design

Industry applications

Virtual Visit across sectors

The platform is the same in each of these. What changes is what it is configured to do and which systems it connects to.

Healthcare

Patient access, case follow-up and remote consultation across a connected care network.

How the portfolio applies here Insurance

Claims, policy servicing and remote assessment, held against one customer record.

How the portfolio applies here Real Estate & Property Management

Tenant and owner service, maintenance cases and property condition, evidenced.

How the portfolio applies here Energy & Oil & Gas

Safety compliance, contractor governance and asset condition across distributed sites.

How the portfolio applies here Manufacturing & Industrial

Line safety, quality evidence and customer service across plants and distributors.

How the portfolio applies here Logistics & Supply Chain

Shipment enquiries, exception handling and condition verification across the chain.

How the portfolio applies here

These are the sectors in which this platform is most often applied. It is not limited to them; the requirement, not the industry, determines applicability.

Built on this

Solutions that deploy Virtual Visit

A solution is built from this platform, scoped to your organisation and delivered through to go-live.

Remote Customer Experience

Virtual Visit & Remote Assistance

Conduct the visit, capture the evidence and close the record without travelling.

 Process & Automation

Process Orchestration & Automation

Coordinate people, systems, rules and automation across one end-to-end process.

Services that support the decision to deploy it Customer Journey & Service Design

See Virtual Visit against
 a scenario close to yours

We run demonstrations on a journey you handle, rather than on a script written to show the product to advantage.

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