About
A Saudi technology company that stays accountable for the outcome
Founded in Riyadh in 2012, X-Shift advises, builds, connects and runs. This means we remain present on the day the solution we designed must perform.
- Founded
- 2012, Riyadh
- Clients
- 100+
- Projects
- 150+
- Partners
- 25+ technology partnerships
One accountable partnerAccountable for the outcomeRiyadh · 2012
VirtualBranchVirtualVisitVirtualBranchVirtualVisitWho we are
Founded in 2012, in Riyadh
X-Shift is a Saudi technology company and systems integrator.
X-Shift works with government entities and large companies across the Kingdom. Since 2012, more than 100 clients have been served and more than 150 projects delivered, supported by over 25 technology partners. The company is large enough to undertake enterprise programmes and small enough that the people who scope the work are the people who deliver it.
Why X-Shift
The combination is the differentiator
Most organisations we meet are choosing between three types of supplier: a consultancy that writes the strategy, a vendor that sells the platform and an integrator that connects it. Each hands the next a problem. X-Shift provides all three, so there is no handover and no dispute over accountability.
What a single accountable partner removes
- Strategy that arrives with no route to implementation
- Platforms selected before the problem was understood
- Integration treated as another party's scope
- Operational reality discovered after go-live
- Three vendors and no single owner of the outcome
What we bring together
- Business understanding of the Saudi public and enterprise context
- Consulting capability in experience, process and architecture
- Systems integration across our platforms, partner technology and your estate
- Our own products, built and supported in the Kingdom
- Managed operations, so we run what we build
Our approach
Business challenge first. Technology second. Outcomes throughout.
- 01Business challenge first
- 02Technology second
- 03Outcomes throughout
We start with what is not working and what it is costing you, not with what we have to sell. Technology is selected after the design, not before it, so that we remain neutral until the requirement is clear. Progress is then measured against the agreed goal, and measurement continues after the project closes. Most transformations quietly fail in the month after the programme team leaves.
Platforms
Technology built by X-Shift
These platforms were developed in response to needs that recur across complex transformation programmes in the Kingdom. Each can be deployed on its own or as part of a wider X-Shift solution.
Agentic AI PlatformEnterprise agentic AI across voice and digital channels.
ExploreUnified CX Engagement PlatformUnified customer service and engagement platform.
ExploreAnalytics & Quality ManagementAI-powered experience intelligence and quality management.
ExploreCompliance & Assessment PlatformDigital compliance and governance platform.
ExploreComputer Vision PlatformAI-powered visual intelligence over existing camera estates.
ExploreVirtualBranchRemote Assisted Service PlatformRemote branch services platform.
ExploreVirtualVisitRemote Inspection PlatformRemote visit and assistance platform.
ExplorePartners
A technology ecosystem, not a dependency
More than twenty-five technology partnerships support our delivery.
Partnerships provide access to proven technology and to the vendors who keep it supported. However, the partnership is not what we are selling. We discuss what you need and what it should achieve, and then select the technology. Where a partnership is relevant to your decision, we will say so.
- Customer engagement platforms
- Contact centre technology
- Experience management
- Process and workflow
- Enterprise infrastructure
- Networking and communications
- Cloud platforms
- Security technology
Where this sits
More about X-Shift
Success Stories
How we work and what we have delivered.
Careers
Working at X-Shift.
Contact
Talk to the team in Riyadh.
Our platforms
Products built in the Kingdom, for the Kingdom.
What we solve
Business capabilities across customer experience and transformation.
What we do
Professional services across three practices.
Begin with the constraint, not the catalogue.
X-Shift establishes whether the constraint lies in strategy, process, technology or operating model, and what is required to resolve it.