Solutions
Business capabilities, assembled and delivered
A solution is a defined business outcome implemented by X-Shift. It is assembled from our platforms and partner technology, integrated with your existing systems, scoped to your organisation and delivered against an agreed go-live date.
- Type
- Solutions (business capabilities we assemble)
- Engagement model
- Project-based implementation
- Count
- 15 across two domains
- Determined through
- Advisory services
Customer ExperienceCustomer Service & EngagementExperience ManagementRemote Customer ExperienceDigital TransformationDigital Governance & ComplianceProcess & AutomationIntelligent OperationsCustomer Experience
How customers engage with your organisation, how issues are resolved, and what insight is gained
Customer Service & Engagement
SolutionCustomer Service & EngagementOmnichannel Customer Service
A single customer view and context across every voice and digital channel.
Explore
SolutionCustomer Service & EngagementCustomer Service & Case Management
Every request assigned to an owner, tracked and resolved within agreed service levels (SLA).
Explore
SolutionCustomer Service & EngagementAI-Powered Customer Service
AI that interprets the request, executes the required action and completes it across voice and digital channels.
Explore
SolutionCustomer Service & EngagementKnowledge & Self-Service
A single, authoritative answer, available consistently to customers, agents and employees.
Explore
SolutionCustomer Service & EngagementSocial & Digital Engagement
Monitor conversations about your organisation beyond your own channels, and respond.
ExploreExperience Management
SolutionExperience ManagementVoice of Customer & Experience Management
Capture feedback across the journey, act on the insight and demonstrate measurable impact.
Explore
SolutionExperience ManagementQuality Management & Interaction Analytics
Evaluate every interaction rather than a two per cent sample.
Explore
SolutionExperience ManagementExperience Intelligence
Gain a unified view of the whole experience across voice, digital, video, cases and feedback.
ExploreRemote Customer Experience
Digital Transformation
How the organisation operates, is governed and gains insight into itself
Digital Governance & Compliance
Process & Automation
SolutionProcess & AutomationProcess Orchestration & Automation
Orchestrate people, systems, rules and automation across a single end-to-end process.
Explore
SolutionProcess & AutomationAgentic AI & Enterprise Automation
AI that reasons towards a defined objective and executes the work within your systems.
ExploreIntelligent Operations
Infrastructure and managed services are ongoing professional operations delivered under a formal agreement, rather than deployable business capabilities, and are therefore listed only under Services.
Unsure which capability you require?
Describe the problem, and we will advise which capability addresses it, including where no platform is yet required.