The Branch Comes to you
Turn every branch visit into a secure, seamless digital experience without compromising the human touch. Powered by bank-grade security, instant e-signing, and AI quality analytics.
Your customers shouldn't have to
visit a branch for every service.
Traditional in-person servicing creates friction, delays, and operational bottlenecks that modern Saudi consumers and businesses no longer tolerate.
Travel & Commuting Friction
Customers spend 45–90 minutes in traffic traveling to physical branches for transactions that take less than 5 minutes.
Congested Physical Queues
Unpredictable branch overcrowding leads to customer churn, negative CSAT, and elevated branch staff burnout.
Frustrating Repeat Visits
Missing paper documents or signature discrepancies force customers into inconvenient second and third visits.
Geographic Limitations
Physical branches confine your customer service perimeter, limiting rapid reach into remote cities and regions.
Manual & Paper-Heavy Chains
Manual ID copies, wet signatures, and fragmented handoffs delay transaction resolutions and trigger compliance risks.
Meet X-Shift Virtual Visit
A paradigm shift in customer service delivery. Compare the outdated in-person workflow with the frictionless digital experience.
Traditional Branch
Legacy Physical In-Person Flow
Commute through traffic, find parking, and navigate congested lobby areas.
Takes a paper ticket number, waits with ambiguous and stressful waiting estimates.
Physical photocopying, paper signing, ink stamps, and manual clerk data entry.
X-SHIFT Virtual Visit
Modern e-Branch Experience
Instantly joins from any mobile, tablet, or web browser with zero app download.
Intelligent skill-based routing matches customer with the ideal bilingual specialist.
Real-time co-browsing, Nafath/ID liveliness check, and instant tamper-proof e-signing.
One Platform. Everything You Need
for a Digital Visit.
Built specifically for high-compliance enterprise banking, government municipal services, healthcare, and telecommunication providers.
Virtual Visit in Action
Experience real-time Arabic speech intelligence, instant e-signing, and secure video collaboration in this live sandbox demo.
Digital Service Without
Compromising Security
X-SHIFT Virtual Visit is purpose-built for highly regulated banking, government, and healthcare environments where privacy, sovereign hosting, and zero-trust controls are non-negotiable.
End-to-End Encrypted Sessions
DTLS-SRTP 256-bit media encryption ensures calls cannot be intercepted, recorded, or replayed at any point.
Multi-Channel Granular Controls
Admins can selectively enable or disable screen sharing, file transfer, and video per customer profile or channel.
Anti-Malware File Scanning
All customer-uploaded PDFs, scans, and images are sandboxed and scanned for zero-day threats in under 400ms.
IP & Geofence Whitelisting
Restrict advisor and customer access strictly to corporate VPNs, known cities, or Saudi IP ranges.
Explicit Recording Consent
Automated bilingual prompt and visual banner ensure full legal compliance before recording or AI analysis.
Nafath & National ID Proofing
Integrates with national identity verification for cryptographic confirmation of Saudi resident IDs.
Engineered for SAMA, NCA, and Saudi Sovereign Laws
Every audio/video packet, file attachment, and digital signature is processed in accordance with the Saudi Personal Data Protection Law (PDPL) and National Cybersecurity Authority (NCA) Essential Cybersecurity Controls.
Every Virtual Visit Becomes
a Quality Signal
Stop measuring samples. Start understanding every interaction.
Because Virtual Visit is 100% digital by nature, organizations capture rich telemetry, sentiment trajectory, and automated regulatory compliance across the entire customer journey.
Designed to Improve the Metrics
That Matter
Measurable return on investment across customer satisfaction, cost optimization, and operational agility.
Physical Branch Visits
Drastic reduction in unnecessary branch footfall and physical queue burdens.
Faster Submissions
Complete mortgage, loan, and account onboarding in minutes instead of days.
Customer Satisfaction (CSAT)
Delighted customers who appreciate resolving banking tasks from home or office.
Lower Cost-to-Serve
Minimize real-estate lease costs, paper logistics, and branch staffing overhead.
First-Contact Resolution
High-touch live video collaboration resolves issues in a single visit.
Audit & Quality Coverage
Total compliance signal coverage replacing outdated manual 1% sample reviews.